India's central bank governor, Sanjay Malhotra, highlighted the potential of artificial intelligence (AI) internal controls to handle consumer complaints related to mis-selling and aggressive practices among entities regulated by the central bank. Malhotra stated that in the last financial year, 95 commercial banks in India received more than 10 million customer complaints, emphasizing the need for proactive measures to address this issue. He emphasized the importance of leveraging AI technology to efficiently analyze large sets of data, detect anomalies like ATM failures or incorrect charges, and receive timely alerts. Moreover, Malhotra suggested the use of AI-powered chatbots and voice recognition tools to overcome language barriers in a linguistically diverse nation like India. Additionally, Malhotra urged financial institutions to prioritize investments in human resources to enhance customer service and grievance redressal procedures.